Return & Exchange Policy

RETURNS AND EXCHANGES

We do not offer free returns or exchanges. Therefore, the customer is responsible for all shipping costs associated with returns and exchanges.

Returns and exchanges (subject to product availability) are accepted within 7 days from the date the product is received, provided the item is in perfect, resalable condition and has not been worn, washed, or damaged. All original tags must be attached and unbroken.

To initiate a return or exchange, please contact us at business@celesteclothing.in.

All returned items are thoroughly inspected before a return or exchange is approved. Items found to be worn, washed, damaged, altered, or otherwise unsuitable for resale will be rejected and returned to the customer.

If you receive a defective, damaged, or incorrect item, please notify us via email within 7 days of delivery. We will not be able to process claims made after this period.

We do not refund shipping charges unless the product received is faulty or incorrect. If your order contains a faulty or incorrect item, you must notify us within 3 days of receiving your order. Claims submitted after this period may not be eligible for assistance.

Please ensure you carefully review your order before completing your purchase. If you have any questions regarding your eligibility for a return or exchange, please contact us at info@celesteclothing.in.

REFUNDS

Refunds are provided only in the form of Store Credit or an Exchange.

Once your returned item has been inspected, you will be notified whether your return has been approved or rejected.

If approved, you will receive either:

• Store Credit, valid for 1 year from the date of issue, or
• An exchange for the same or another available product, processed within 5 business days after approval.

RETURNS

Our return policy is valid for 7 days from the date of delivery. Returns or exchanges requested after this period will not be accepted.

To qualify for a return, your item must:

• Be unused and unworn.
• Be returned in its original packaging.
• Be in the same condition in which it was received.
• Include all original tags and labels.

A valid order confirmation, invoice, or proof of purchase is required to process any return or exchange request.